Key takeaways
Confidence in the pitch often reflects unfamiliarity with the audience. Agencies that answer complex questions immediately may lack the restraint that institutional communication requires.
The agency that wins the pitch is often the one least equipped to serve an institutional audience. Here’s how to check whether they know what should never appear on one.
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Written by:
Niko Ludwig

Confidence in the pitch often reflects unfamiliarity with the audience. Agencies that answer complex questions immediately may lack the restraint that institutional communication requires.
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